Code of Conduct
Code of Conduct for Passengers
Pilot: the only Captain
It is fundamental to understand that the pilot is the pilot-in-command of the flight and therefore the only decision-maker. Before leaving, the pilot may decide to cancel the flight at any time for any reason, safe or material. During the flight, passengers must refrain from commenting on the pilot's decisions and must not distract the pilot at the risk of compromising the safety of the flight.
Weather conditions and pilot analysis
The pilots received training on meteorology and the consequences of deteriorating weather as part of their private pilot licence. Pilots are allowed to fly in Visual Flight Rules (VFR) conditions. At any time, VFR pilots can make the decision to cancel the flight or divert and this decision must be respected. Under no circumstances should a passenger try to persuade a pilot to fly if the pilot has taken the decision to cancel it, as this could jeopardize the safety of the flight. In case of cancellation of flight before take-off at the initiative of the pilot, the flight will be postponed to a later date agreed with the passengers. The prices charged are calculated on the basis of shared costs*, so passengers can claim a refund if and only if all unanimously fail to agree on a postponement date or wish to no longer participate in the trip after the flight cancellation pronounced by the pilot.
Weight and luggage
The light helicopters you will fly in are very sensitive to weight variations. The pilot takes into account the weight declared by the passengers for themselves and their luggage (maximum 10kg per person - (L)40 x (W)30 x (H)20 cm - to be stored under their seat). He needs it to do his calculations of the helicopter's centre of gravity and the amount of fuel to be boarded. The pilot also decides on the allocation of seats to passengers. This is why it is very important that passengers respect the maximum weight of baggage allowed by the pilot and do not move their luggage during the flight. For all these reasons, passengers must specify these different weights and notify the pilot of any modifications.
Illegal or risky goods
Passengers must undertake never to carry illegal goods. If the passenger has doubts about the dangerous nature of the property to be transported, he must warn the pilot and check with him that boarding is possible. The pilot may at any time ask the passenger to check the contents of his baggage and refuse to take the passenger. If the pilot becomes aware that the passenger is carrying dangerous goods without his knowledge, he can
refuse to take him aboard his helicopter.
Schedules to be respected
When planning his flight, the pilot takes into account the departure and arrival times of the flight according to the weather conditions. It is therefore important that the pilot can take off at the scheduled time. In case of uncertainty about the time of arrival at the appointment with the pilot, the passenger must inform him as soon as possible. The prices charged are calculated on the basis of shared costs*, so any delay of one or more passengers after the take-off of the helicopter, does not give rise to any refund, or postponement of flight to a later time or date, in order not to harm the passengers present on time.
Pre-departure flight cancellation
Prices are calculated on the basis of shared costs*. If one or more passengers wish to cancel their flight before departure, they can be replaced at no additional cost by another person of their choice. If they do not find any replacement on the day and in order not to harm the rest of the group, the total amount of their contribution to the costs is due and is not redeemable.
Passengers must adhere to the following basic safety principles:
No smoking during the flight
Do not touch the on-board instruments as this may risk an accident
Do not speak while the pilot is using the radio, during take-off and landing.
Do not touch the door lock unless instructed to do so by the pilot
Abstaining from the consumption of psychoactive substances, including alcohol, during the flight
Take precautions on the ground as there are no toilets on board
Do not get on or off the helicopter until the pilot has given one
Always exit from the front of the helicopter, in full view of the pilot. Never go out from the back
Within General Aviation, passengers, their baggage and third parties on the ground are covered by the
Compulsory insurance attached to aircraft.
*European Regulation No. 379/2014 of 7 April 2014, Regulation of the European Regulatory Commission No. 965/2012